Reputation Management / Reviews

Successfully Manage Negative Online Reviews

Online reviews are playing an increasingly central role in driving the purchasing behavior of consumers. It is fact that most consumers place high trust in the accuracy of online reviews, similar to word-of-mouth. A recent Nielsen online study of nearly 30,000 consumers found that more than 70% trust online reviews and that negative reviews greatly affect their purchasing decision. This makes online reviews one of the most trusted forms of advertising! Recently Harvard Business School released the results of a study showing that something as simple as a one-star improvement in a listing can deliver a noticeable increase in operating revenue.

With the stakes so high, it’s important for medical practices to develop procedures for locating and responding to online reviews.

Our Online Review Monitoring & Reputation Management Platform includes:

  • Multi-Site Monitoring
    The following profiles are monitored on a daily basis for new reviews: Google, Yelp, Foursquare, Yahoo, YellowPages and more.
  • Email Alerts
    When your practice receives new reviews you’ll be notified via e-mail.
  • Response Options
    Within your e-mail alerts you’ll have the option to respond to your online reviews or have us help you.
  • Request New Reviews
    Generate more patient reviews and increase your exposure on the web with our custom review request tool.
  • Simple Feed Page
    Manage your online reviews with our simple feed management system.
  • Monthly Reports
    Our custom reports can be delivered automatically on a weekly or monthly basis.

Multi-Location Features

  • Unlimited Locations
    Whether your practice has one location or 1,000, our custom dashboard make it easy to manage your online reviews.
  • Office-by-Office Rankings
    Compare how your offices rank against each other with our custom ranking system.
  • Multi-Office Review Requests
    Generate more positive reviews for all of your offices by utilizing our review request tool.
  • Multi-Level Dashboards
    You have the ability to provide dashboard access at the corporate, regional, district or office level.
  • Monthly Office & Regional Reports
    The automatics reports can also be delivered at the corporate, regional, district or store level.
  • Missing Profiles Awareness
    We help you determine which profiles you’re missing across the web.